Terms of service

SCREWED TERMS & CONDITIONS

When you buy from us you are agreeing that:

• We only accept orders when we've checked them.

• Sometimes we reject orders.

• We charge you when you order.

• We charge interest on late payments.

• We're not responsible for delays outside our control.

• Products can vary slightly from their pictures.

• You're responsible for making sure your measurements are accurate.

• You have a legal right to change your mind.

• You have rights if there is something wrong with your product.

• We can change products and these terms.

• We can suspend supply (and you have rights if we do).

• We don't compensate you for all losses caused by us or our products.

• You are responsible for import duties and taxes.

• We use your personal data as set out in our Privacy Notice.

• Other important terms apply to our contract. 

WE ONLY ACCEPT ORDERS WHEN WE'VE CHECKED THEM 

We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it. 

SOMETIMES WE REJECT ORDERS

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

WE CHARGE YOU WHEN YOU ORDER 

You will own your product once we have received payment in full. 

WE CHARGE INTEREST ON LATE PAYMENTS

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. 

WE'RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL 

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for but not received. 

PRODUCTS CAN VARY SLIGHTLY FROM THEIR PICTURES 

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated at the point of sale can be out by up to 2%.

YOU'RE RESPONSIBLE FOR MAKING SURE YOUR MEASUREMENTS ARE ACCURATE 

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct.

YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND

Your legal right to change your mind. For most of our products, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for: 

• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; 

• goods that are made to your specifications or are clearly personalised; and

• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it.

How to let us know. To let us know you want to change your mind, contact us at screwedjewellery@gmail.com.

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost.

We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.

When and how we refund you. If you tell us you've changed your mind about a product that hasn't been dispatched we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT

If you think there is something wrong with your product, you must contact us at screwedjewellery@gmail.com as soon as possible after you become aware. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.

WE CAN CHANGE PRODUCTS AND THESE TERMS

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements; and

• to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.

WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO) 

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;

• update the product to reflect changes in relevant laws and regulatory requirements; or

• make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency.

WE DON'T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control. 

• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

To the extent that you use a product for the purposes of your trade, business, craft or profession then, [save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

YOU ARE RESPONSIBLE FOR IMPORT DUTIES AND TAXES

The price of our products does not include any import duties, customs duties, taxes or similar charges which may be imposed by the country of destination. Where such charges apply, they are your responsibility and must be paid by you.

Before placing your order, you should satisfy yourself as to any import duties, taxes or customs charges that may apply in the destination country.

If you fail to pay any import duties, taxes or customs charges and your order is returned to us, we may deduct from any refund due to you the reasonable costs actually incurred by us as a result, including return carriage charges, customs charges and storage fees, except where such deduction is prohibited by English law.

WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE

How we use any personal data you give us is set out in our Privacy Notice: https://screwedjewellery.com/policies/privacy-policy.

OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer, you can contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

GOVERNING LAW AND JURISDICTION

These terms are governed by English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.